Phone — the fastest way to reach us
Phone: (888) 217-5329
Hours: Open 24 hours, 7 days a week, including weekends and holidays. If water is spreading, call immediately — do not wait for business hours.
When you call, have your address, the water source (if known), and which rooms are affected ready. Photos of the damage help the crew bring the right equipment.
What to have ready when you call
A two-minute summary gets the right truck rolling: your street address and parish, where the water is and whether it is still spreading, whether the water looks clean or carries mud or sewage odors, and whether power, ceilings, or floors look compromised. Mention pets, gate codes, and the best callback number. If you rent, have your landlord or property manager's number handy — crews can stabilize the damage immediately, but permanent repairs usually need the owner's authorization.
Safety before the crew arrives
If water has reached outlets, switches, or the breaker panel, stay out of the wet area and do not touch electrical devices while standing in water. Sagging ceilings can hold gallons of water and collapse without warning, so keep people and pets clear underneath. Sewage backups and muddy floodwater carry bacteria — avoid contact, do not run household fans that spread contamination, and wash thoroughly after any exposure. When in doubt, wait outside the affected rooms and describe what you see to the coordinator on the phone.
Common reasons Louisiana homeowners call
Burst washing-machine hoses and failed water heaters top the list year-round, followed by slab-leak seepage along baseboards, overflowing toilets and shower pans, and wind-driven rain that finds flashing gaps during tropical storms. After hurricanes, calls shift to roof leaks, window intrusion, and standing water that wicks up drywall. Whatever the source, the response pattern is the same: stop the source if you safely can, protect dry belongings, document everything with photos, and call (888) 217-5329 so extraction and drying begin before mold gets its 24-to-48-hour foothold. Even a short conversation with a coordinator can prevent the most common and costly mistakes homeowners make in the first hour.
Serving 61 communities statewide — see all cities or browse services.